Privacy Policy

This notice applies to the use of personal information gathered from our www.yourbalancedcoaching.com domain and its subdomains.

You may wish to provide us with Personal information such as your name, your organisation name, contact details and how you heard about us when you register your interest in receiving our newsletter on our website or booking a coaching package.

Who we are

Balanced Coaching Ltd is registered in England and Wales (company number 15059001) Registered office is at Sandgate Road, Brighton, BN1 6JQ.

Balanced Coaching Ltd is committed to safeguarding your personal information and complies with current data protection legislation including GDPR. We will not sell, distribute, or lease your personal information to third parties (including your employer) unless we have your permission or are required by law to do so.
 

Overview of this Notice

 

• Who is gathering your information

• The information we gather

• The information we collect

• What we do with the information we gather, and why

• Security

• Cookies

• How long we retain your information

• Controlling your personal information

• Links to other websites

• Age restriction

• Coaching Sesions

• Changes to this Privacy Notice

Who is gathering your information

When you use virtual content stored on www.yourbalancedcoaching.com domain, Balanced Coaching Ltd is collecting data about your activity on the system and contact details, if you provide them – Balanced Coaching Ltd is the data controller.

The company’s Data Protection Officer is contactable via annabella@yourbalancedcoaching.com

See below for more specific information on how we use the data and why.

The information we gather

Balanced Coaching Ltd and authorised third parties will only process your personal information where we have a lawful basis to do so. We always minimise the information we collect to what is necessary to provide you with the service you require.  The lawful basis for processing may differ depending on which of our digital services you use.
 

Generally, we’ll only process your data on the following grounds:

• You have given consent for the processing. When we rely on consent to process your personal information, you always have the right to withdraw this consent.

• The processing is necessary for the performance of a contract with you or your employer.

• The processing is necessary for compliance with a legal obligation placed on us.

• The processing is necessary for the purposes of the legitimate interests. For example, we have a legitimate interest in understanding how people are using the resources we provide, both to improve them and to promote our services. Therefore, we use your personal information to understand and analyse the use of our products and services.

• Some data may be processed outside of the UK. Where this happens, we will ensure that it is given the same levels of protection as required under the UK Data Protection Act and GDPR.

 

The information we collect

We only collect identifiable personal data or information that you voluntarily provide to us. We ask for information such as full name, email address, etc. in order to help us supply you with the service you require.
 

Typically, information is collected to:

• Book a coaching package

• To access gated resources

• Enquire for more information from us

• Sign up to our distribution list

• Supply us with more information outside of a request

 

You are also able to send emails to us through the website by contacting: annabella@yourbalancedcoaching.com. Your messages will contain your user name, email address, as well as any additional information you may wish to include.

The collected data is processed in our Omnisend CRM database and Google Workspace. The database enables Balanced Coaching Ltd to provide you with information relevant to your request. You can read more about how Omnisend process data through their Privacy Policy, and how Google process theirs through their Privacy Policy.

What do we do with the information we gather, and why?

We use the information you have voluntarily provided to us to understand your needs and provide you with the service you require.

If you subscribe to our mailing list, we use this information to send you updates to relevant topics, and other correspondence which may relate to you. The details you provide will be stored in our Omnisend CRM database which is accessed only on a Need-to-Know Basis. You can always unsubscribe directly from our newsletters or by emailing us: annabella@yourbalancedcoaching.com.

If you complete our contact form, we will use this information to connect with you in regards to your enquiry. The information you provide to us will be transferred via email and will then be stored in our database.

We will not disclose information, that identifies you to any other third parties unless we have your prior consent or unless required by law, local regulators, or law enforcement officers.

We may also use the information you have provided to track your activity on the website. We do this in order to have a better understanding of how visitors use the site. We use the Google Analytics software to store and review tracking information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use services consistent with the current best industry standards to safeguard and secure the information we collect.

Unfortunately, no data transmission can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

You remain responsible for the security of your computer at all times.

Cookies

What is a cookie?

Cookies are small text files that are transferred from our websites and stored on your device. We use cookies to help us provide you with a personalised service and to help make our websites better for you.

Cookies on our site

Once you agree with the cookies you wish to proceed with, the file is added and the cookie helps analyse web traffic, contact forms content or to know when you visit a particular page on our site. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The cookie policy can be found here and also in the footer.

How long we retain your information

We will retain your information on our system until you request that we stop sending you information by contacting us via annabella@yourbalancedcoaching.com

Controlling your personal information

As the subject of personal data held about you, you have:

 

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision making and profiling.

If you would like more information on your individual rights we recommend taking a look at this guide by the ICO.

You may request details or request deletion of personal information that we hold about you.

You may request details of personal information which we hold about you. If you would like a copy of the information held about you please contact us annabella@yourbalancedcoaching.com to obtain a Subject Access Request Form.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites and resources. However, we do not have any control over other website’s content and we encourage you to read the privacy notices on any websites you visit.

Age Restriction

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Coaching Sessions

During a coaching session, the coach may take handwritten notes to assist in the coaching process. These notes will be kept completely confidential between yourself and the coach. The notes are kept in a locked filing cabinet with no identifying data recorded.

Every coaching session will be completely confidential, however, the coach reserves the right to share  any information disclosed during the session with relevant person/s if they are concerned for your safety or the safety of others or if you have disclosed that you will partake in illegal activity.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. If we make minor changes, we will update the date below. Should we make a material change to the way we process your data we will make sure you are alerted to this.

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Last updated: October 2023